Help

Something not working, or just confusing?

That's okay, and you're in the right place. A real person will help you sort it out. You don't need to know anything technical.

Ask a question or report an issueEmail us what happened, the page you were on and the wallet you use. A screenshot helps a lot. Schedule a free consultTell us a few times that work for you and we'll set up a call. How it worksFour simple steps and a short video. Or read the answers below.

Your money is safe while you wait

SignalVault never holds your money or your keys. Whatever went wrong on screen, your funds stay in your own wallet and vault. Nothing moves just because a page broke or a button didn't work.

Questions and answers

How do I connect my wallet?

Click Connect wallet and pick yours. SignalVault works with Phantom and Solflare (browser or phone) and with Trezor and Ledger (plugged in, connects directly). There is no email or password. Your wallet is your login.

Use a dedicated wallet. Anything you put in your vault is traded automatically, so keep everything else somewhere else.
Wallet won't connect? Make sure your wallet app is unlocked, then refresh the page and try again.
Using a Trezor or Ledger? Plug it in, unlock it, and use Chrome, Brave or Edge on a computer. For Ledger, open the Solana app on the device.

How does my vault work?

You own it. Your vault is owned by your wallet. Only you can change its rules.
It trades within your limits. You choose how much to put in and how much the Algorithm may use per trade and per day.
The Algorithm can only trade. It works inside your vault and can never withdraw. Money only goes back to your own wallet, never anywhere else.
You see everything. Every trade shows up as it happens.

How do strategies work?

Buy once or rent. Buy a strategy one time and it stays yours, or rent it monthly. You can look around without connecting a wallet.
Unlocking does not turn it on. A new strategy stays Off until you turn it on in Manage.
On and Off. Each strategy has its own On/Off switch. Turning one off is one tap.
You pick the split. Choose what percent of your vault each strategy runs. Together they can never go over 100%, and anything unassigned stays untouched.

What if something goes wrong?

Turn it off. You can turn off the Algorithm's access at any time from your vault, with or without us.
Withdraw any time. Take your money back to your own wallet whenever you like. There is no withdrawal fee.
Contact us. Use Ask a question or report an issue above and a real person will help.
Never share your seed phrase. Never send your seed phrase, recovery words or private key to anyone. We will never ask for them, and nobody from SignalVault ever will.